Refund Policy

Revised On 01-01-2024

1. Returns and Refunds
 

1.1 Our Commitment: At Kinley Auto Parts, we strive to provide high-quality auto parts and excellent customer service. We understand that there may be instances when you need to return a product or request a refund. This policy outlines the terms and conditions for returns and refunds.

2. Eligibility for Returns

2.1 Unused and Uninstalled Products: To be eligible for a return and refund, the product must be unused, uninstalled, and in the same condition as when you received it. It must also be in its original packaging.

2.2 Timeframe: You must initiate the return process within 3 days from the date of delivery. After this period, we may not accept returns.

3. Non-Returnable Items

Certain items are non-returnable. These include:

• Products that have been installed or used

• Customized or personalized items

• Clearance or sale items

4. Returns Process

4.1 Contact Us: To initiate a return, please get in touch with our customer support team at support@kinleyautoparts.com or 307-292-9896. Provide your order number and a description of the item(s) you wish to return.

4.2 Return Authorization: Our customer support team will provide you with a return authorization number (RA#) and instructions for returning the item(s). Please ensure that the RA# is marked on the return package.

4.3 Return Shipping: You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., wrong item shipped or product defect).

5. Inspection and Approval

Upon receiving the returned item(s), we will inspect them to ensure they meet the eligibility criteria mentioned in Section 2. If the return is approved, we will process the refund.

6. Refund Options

6.1 Refund Method: Refunds will be issued in the same form of payment used for the original purchase. Please allow 5 to 7 business days for the refund to be processed and reflected in your account.

6.2 Restocking Fee: A restocking fee may apply in some cases. If applicable, this fee will be deducted from the refund amount.

7. Damaged or Defective Items

If you receive a damaged or defective item, please get in touch with us immediately. We will arrange for a replacement or refund, and we may cover the return shipping costs.

8. Contact Us

If you have any questions or need assistance with the return and refund process, please contact our customer support team at:

Kinley Auto Parts LLC
30 N Gould St Ste R
Sheridan WY 82801 USA

9. Changes to this Refund Policy

We may update this Refund Policy to reflect changes in our refund practices or for legal and regulatory reasons. The date of the latest revision will be displayed at the top of this policy.